E-commerce and cross-border shopping have become increasingly popular, and managing customer relationships effectively is crucial for success. One such tool that has emerged is Joyagoo, which integrates with Telegram to provide a platform for精细化 user management. This article will explore how cross-border shopping agents can leverage Joyagoo's spreadsheet capabilities to segment their Telegram group users and implement targeted operational strategies to enhance user engagement and loyalty.Step 1: Collecting User DataFirst and foremost, it's essential to gather comprehensive user data. In Joyagoo's spreadsheet, agents can record various metrics such as the time users joined the group, their interaction frequency, the amount they spend, and their product preferences. This information serves as the foundation for understanding user behavior and tailoring strategies accordingly.Step 2: Applying the RFM ModelThe RFM model, which stands for Recency, Frequency, and Monetary value, is a powerful tool for segmenting customers based on their purchasing history. By applying this model, agents can categorize users into different tiers:Recency:Frequency:Monetary Value:Step 3: Segmentation and Strategy DevelopmentWith the RFM model applied, agents can now develop differentiated operational strategies for each user segment. For instance:New Users:Active Users:Inactive Users:High-Value Users:Step 4: Monitoring and AdjustingContinuous monitoring of user engagement and response to different strategies is crucial. Joyagoo's spreadsheet allows agents to track the effectiveness of their tactics and make data-driven adjustments to their strategies. This iterative process ensures that the operational strategies remain relevant and effective.ConclusionBy leveraging Joyagoo's spreadsheet and the RFM model, cross-border shopping agents can effectively manage their Telegram group users and enhance user engagement and loyalty. This精细化 approach not only improves the user experience but also drives business growth and sustainability in the competitive e-commerce landscape.For more information on Joyagoo and its features, visit https://www.joyagoo.chat.